An Important Update Regarding PetSmart’s Response to the Coronavirus
Updated May 18
As we continue to monitor news and information surrounding the coronavirus crisis, our highest priority remains caring for our teams and supporting the people, pets and communities that rely on our stores. Our hearts continue to be with all those impacted, as well as those stepping up to care for others.
We’re working quickly to adapt to the changing needs brought on by the pandemic. Please see below for the most up-to-date information.
Essential Retail Business
PetSmart is designated as an essential retail business because we, along with other pet stores, supply nearly one-third of all dog and cat food needed by pet parents. We have been asked to keep our stores open and shelves stocked by local governing bodies across the country. To help accommodate increased demands and better serve our customers’ needs, we expanded our Buy Online, Pick Up in Store capabilities and launched a curbside pick-up program.
Temporary new store hours are 9 a.m. ‐ 7 p.m., Mon. through Sat., and 10 a.m. ‐ 7 p.m. on Sundays. *
Cleaning and Disinfecting Protocols
We increased the frequency of store cleanings and are regularly disinfecting common touchpoints and surfaces throughout the entire store including shopping carts and baskets, check-out stations, the main store area, associate-only breakrooms, restrooms and all services areas. In addition, we have supplied our teams with enhanced disinfecting products that are EPA-approved for use against the virus that causes COVID-19.
Social Distancing Measures
The CDC recommends staying at least six feet (two meters) from other people, refraining from gathering in groups and avoiding crowded places. We’ve implemented several social distancing measures to support these recommendations including:
- Hanging signage throughout the store and playing in-store announcements to remind associates and pet parents about the importance of social distancing
- Operating every other register to create additional space for pet parents during check-out
- Staggering salon appointment arrival times and salon staff schedules to limit the number of associates and pet parents within the salon at a time
- Temporarily cancelling in-store events that may have drawn a crowd
- Installing plexiglass shields at high traffic registers in each of our store locations.
On March 21, we temporarily closed our grooming salons out of concern for the safety and wellbeing of both our associates and customers while we redesigned how we operate our salons to deliver the best possible care and experience for everyone.
Because professional grooming is an important part of keeping pets healthy, and many of our customers and associates asked us to, we re-opened our salons in select locations on April 6. Some salon locations remain closed in accordance with government orders or if associates have chosen not to return to work. We will continue to monitor all areas and adjust as appropriate. For more information about the changes we made in our grooming salons, please click here.
We made the difficult decision to temporarily suspend all in-store adoption events with outside partners. This does not impact our in-store PetSmart Charities Everyday Adoption Centers and 7-Day Cat Centers, and we will continue to work closely with local animal welfare organizations to help the pets housed in these centers find forever homes everywhere we can.
Our associates have been working tirelessly to support pet parents and their pets and we sincerely appreciate their extra efforts during this time. We are continually amazed by their willingness to go above and beyond and are so grateful to have such a dedicated and compassionate team.
To support our team, we’ve waived our attendance policy, extended leave of absence and time off accommodations related to COVID-19 and will continue to fully support any associate who decides to stay home if they’re uncomfortable working. We respect everyone’s choices under these difficult circumstances. Additionally, PetSmart is paying 100% of the employee-paid portion of health benefits for any store or DC associate enrolled in our benefits program.
All our associates are eligible to apply for financial assistance through the PetSmart Associate Assistance Foundation (PAAF). Our company has been proud to offer this resource, funded by donations from PetSmart and fellow associates since 2011, to help one another in times of need. PAAF stands ready to support and serve our associates.
For more detailed information, please visit our COVID-19 FAQs.
* Local laws may affect Sunday hours at certain stores. Check with your local store.